Stacey-Ann's Blog

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Spirit Airlines - Absolute worst (a rant)!

I am not one who usually uses this forum to bash companies but today I feel compelled to do this.

In January a friend of mine booked a flight to come to Washington, DC returning to Kingston, Jamaica today on Spirit Airlines.

Today when she gets to the airport they tell her that they had changed her flight to yesterday.  WHAT?!?!

They claim they sent an email months ago notifying her of the change.  It is completely foreseeable that an email like that would go to someone's junk mail.  There is a contact number - no one tried to call her as the passenger or me as the contact in the US.

Now my friend has 2 choices, stay in Fort Lauderdale until next week when they can get her to Kingston or fly to Montego Bay instead and find her way to Kingston.  Montego Bay is 120 miles from Kingston and will be a VERY expensive cab ride.  She does not drive so renting a car is not an option.

How can an airline make those types of changes to a booked and paid for fare?  Certainly there should be some requirement to ensure that contact is made with the passenger, not just sending an email that may or may not get to the intended party.

On top of that, they charge for someone to carry-on a bag $25, they charge for every checked piece with the prices starting at $43 if checked at the airport for the first bag to $100 for the third bag.  If the bag weighs between 40 and 50 pounds they charge an additional $25 and way more if it's heavier than 50 pounds (keep in mind, most other airlines allow up to 50 pounds with no charge).

How does this airline continue to exist?  There flights are no cheaper than everyone else's when you factor in the costs for everything, including WATER!!!!!!

Each time I have flown on Spirit I get pissed off for something, but they have cornered the market to the Caribbean so that those of us who live in the DC area have almost no other options to get home and so they think that they can treat us anyway they want and we have to come back to them.  This is why competition is a good thing because it forces companies to act responsibly.

I have never seen such poor customer service.  I am beyond disgusted that a company can treat its paying customers this way.

If you or someone you know would like information about buying, selling, or renting a home in Prince George's, Montgomery,  Charles, Calvert, Anne Arundel, Howard, and/or Baltimore Counties please contact Dr. Stacey-Ann Baugh of Century 21 New Millennium.

 

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Dr. Stacey-Ann Baugh

Century 21 New Millennium

www.LiveinPGCounty.com

staceyannbaugh@gmail.com

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Comment balloon 8 commentsDr. Stacey-Ann Baugh • July 05 2011 03:27PM

Comments

That really does get an award for audacity. The least they could do would be to pay for the cab!

Posted by Ellie McIntire, Luxury service in Howard County & Catonsville (Ellicott City Clarksville Howard County Maryland Real Estate) about 7 years ago

I know that JetBlue has an active social media presence; I wonder if there is anything for Spirit? This is really surprising to me that an airline can change a traveler's itinerary by email, and definitely something all flyers need to be aware of.

Posted by John Novak, Henderson, Las Vegas and Summerlin Real Estate (Keller Williams Realty The Marketplace) about 7 years ago

I haven't even heard of Spirit Airlines....that is probably a good thing!

Posted by Shar Sitter, Home Staging and Redesign Minneapolis/ St. Paul, M (Rooms With Style) about 7 years ago

Ellie - They didn't offer her anything

John - I can't believe that they can do this

Shar - count your blessings :-)

Posted by Dr. Stacey-Ann Baugh, A doctor who makes house calls. (Century 21 New Millennium) about 7 years ago

You are so right - competition is such a good thing.  I'm appalled at what your friend is having to go through - here's hoping someone at NoSpirit sees this and realizes how expensive bad PR can be.

Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) about 7 years ago

Susan - I hope so too.

Posted by Dr. Stacey-Ann Baugh, A doctor who makes house calls. (Century 21 New Millennium) about 7 years ago

Stacey, I've suggested this post in hopes that it will get more attention.  Airlines get away with whatever they can if we continue to let them.  I really love the airport here in Huntsville because it's so easy to get in and out of, but because it's the only game in town flying to DC and other prominent places...Huntsville International Airport is the most expensive airport to fly out of in the country...go figure.

Posted by Nick T Pappas, Madison & Huntsville Alabama Real Estate Resource (Assoc. Broker/Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, @HomesBirmingham & Providence Property Mgmnt, LLC Huntsville AL) about 7 years ago

Hello Stacey and this is very unusual and I wouldn't like it, sorry I came around so late and ...

Your post has been featured at one of my favorite groups at AR ...

SAD AT ACTIVERAIN

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VB ;o)

Posted by Robert Vegas Bob Swetz, Las Vegas Henderson Homes for Sale (Realty ONE Group) about 7 years ago

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