I am not one who usually uses this forum to bash companies but today I feel compelled to do this.
In January a friend of mine booked a flight to come to Washington, DC returning to Kingston, Jamaica today on Spirit Airlines.
Today when she gets to the airport they tell her that they had changed her flight to yesterday. WHAT?!?!
They claim they sent an email months ago notifying her of the change. It is completely foreseeable that an email like that would go to someone's junk mail. There is a contact number - no one tried to call her as the passenger or me as the contact in the US.
Now my friend has 2 choices, stay in Fort Lauderdale until next week when they can get her to Kingston or fly to Montego Bay instead and find her way to Kingston. Montego Bay is 120 miles from Kingston and will be a VERY expensive cab ride. She does not drive so renting a car is not an option.
How can an airline make those types of changes to a booked and paid for fare? Certainly there should be some requirement to ensure that contact is made with the passenger, not just sending an email that may or may not get to the intended party.
On top of that, they charge for someone to carry-on a bag $25, they charge for every checked piece with the prices starting at $43 if checked at the airport for the first bag to $100 for the third bag. If the bag weighs between 40 and 50 pounds they charge an additional $25 and way more if it's heavier than 50 pounds (keep in mind, most other airlines allow up to 50 pounds with no charge).
How does this airline continue to exist? There flights are no cheaper than everyone else's when you factor in the costs for everything, including WATER!!!!!!
Each time I have flown on Spirit I get pissed off for something, but they have cornered the market to the Caribbean so that those of us who live in the DC area have almost no other options to get home and so they think that they can treat us anyway they want and we have to come back to them. This is why competition is a good thing because it forces companies to act responsibly.
I have never seen such poor customer service. I am beyond disgusted that a company can treat its paying customers this way.
If you or someone you know would like information about buying, selling, or renting a home in Prince George's, Montgomery, Charles, Calvert, Anne Arundel, Howard, and/or Baltimore Counties please contact Dr. Stacey-Ann Baugh of Century 21 New Millennium.
Dr. Stacey-Ann Baugh
Century 21 New Millennium
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