I learned a lot about customer service from visiting Disney World and not all of it good.
While visiting Orlando last week we planned a visit to Disney World. We went later in the day because we wanted to stay for the fireworks. The people were very pleasant as we parked and paid to enter the park. I was not happy to pay the entry fee because it was exorbitant (in my opinion). However, we paid and got ready to have a great day. The kids enjoyed the activities and everyone we encountered was very pleasant.
We really enjoyed the lighted parade and the fireworks were amazing. Despite the heat, we all enjoyed our day at Disney and then it was time to leave.
I expected it to be crowded because everyone was leaving at pretty much the same time. What I did not expect was utter chaos. People were grouped together with no idea which way to go. Disney employees were yelling at people and it actually felt unsafe. Once we were able to finally get on the ferry it was another disorganized ordeal to get onto the shuttle to our car.
It took over 2 hours for us to get from the park back to our car. Of course at this point everyone was tired and cranky.
The next day all we talked about was how horrible and disorganized it was when we tried to leave.
I realized that people often dwell on the last impression we leave them with. We could be really fabulous overall but what most people will remember is whatever the last interaction was. This is magnified if this interaction is less than pleasant.
It is important for us to make sure that each interaction we have with our clients will leave them with only pleasant stories to share with friends.
If you or someone you know would like information about buying, selling, or renting a home in Prince George's, Montgomery, Charles, Calvert, Anne Arundel, Howard, and/or Baltimore Counties please contact Dr. Stacey-Ann Baugh of Century 21 New Millennium.
Dr. Stacey-Ann Baugh
Century 21 New Millennium
FINALLY! A DOCTOR WHO MAKES HOUSE-CALLS!
Information deemed reliable but not guaranteed!