Stacey-Ann's Blog


Customer Service: What I learned from my trip to the beauty salon

I tried a new salon today.  Does my hair look good? Absolutely!!!

Will I ever go back there? Not likely!!!!!

I walked into the salon and got my hair washed.  At no time while this was going on did anyone speak to me.  Instead all the stylists spoke to each other in Spanish, sang along with the radio, or talked on their phones.

I was put under what had to be the hottest drier in history.  There was a point where I actually thought I was going to die.  No one checked on me to make sure I was ok in the hour I sat under there.

Mercifully, the drier turned off and I was moved to a chair.  A new stylist was responsible for using the blow drier and flat iron to finish my hair.  The only thing she said to me was "Curly or straight?"

She was using the flat iron and at one point when separating my hair she handed me the hot flat iron - I was supposed to hold it for her when she didn't need it.

At one point she even coughed without covering her mouth or even turning her head in a direction away from me.

The final straw came when she touched my ear not once or twice but three times with the hot flat iron.

I paid $65 to get my hair done today.  I have paid way more than that to get my hair done in the past but $65 is not cheap to me so I don't expect to be treated with such disdain.


What did I learn?  The customer experience is as important as the final product.  

If you or someone you know would like information about buying, selling, or renting a home in Prince George's, Montgomery,  Charles, Calvert, Anne Arundel, Howard, and/or Baltimore Counties please contact Dr. Stacey-Ann Baugh of Century 21 New Millennium.


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Donations made to charity with every successful closing!

Dr. Stacey-Ann Baugh

Century 21 New Millennium

240-481-3565 (C)

202-546-0055 (O)




Information deemed reliable but not guaranteed! 




Comment balloon 7 commentsDr. Stacey-Ann Baugh • January 30 2012 06:15PM


Stacy,  I know what you mean.  I'm not calling names, but I too experienced what I call an assembly line salon.  No personal interaction with the client - just straight or curly and after it was over my hair my looked good, but I never went back. 

Posted by Denise Watkins, Realtor Serving DC and MD (Tristar Realty, INC) almost 7 years ago

Seems like a Tabitha Salon Take-Over BEFORE episode....they know my name when I take my dogs, my nails, my toes and my hair in to be done....

Posted by Wallace S. Gibson, CPM, LandlordWhisperer (Gibson Management Group, Ltd.) almost 7 years ago

Denise - I wonder if it was the same place :-)

Wallace - Definitey a before episode.  These people probably couldn't have picked me out of a line up if their lives depended on it.

Posted by Dr. Stacey-Ann Baugh, A doctor who makes house calls. (Century 21 New Millennium) almost 7 years ago

Oh, Stacey-Ann, that is just awful!  Talk about truly appalling customer service, they clearly do not care about repeat business - not that they have ever gotten any!


Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) almost 7 years ago

It could have been even worse . . . you could have had a bad hair day!!  Glad you are happy with how you hair came out!!  I've had the other side of the coin . . . bad hair cut / sytle, but great customer service.  I'd put up with the bad customer service if the hair came out okay.  But you're right, customer service goes a long, long way to repeat business!!

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) almost 7 years ago

Yikes. Why were you trying something new? You are a brave woman. Head to yahoo and write a review.

Posted by Ellie McIntire, Luxury service in Howard County & Catonsville (Ellicott City Clarksville Howard County Maryland Real Estate) almost 7 years ago

Hello Stacey ... I really like your post, and what a brave young lady you were!

Featured at one of my favorite groups at AR ...


Posted by Robert Vegas Bob Swetz, Las Vegas Henderson Homes for Sale (Realty ONE Group) almost 7 years ago

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