Stacey-Ann's Blog

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Hopefully Vanishing Loan Officers Are Not a New Trend

I've been working on a deal for months with a lovely first-time homebuyer.  The deal has been anyting but typical and has had all kinds of random issues pop up on both sides of the transaction.

The loan officer has not been the most communicative throughout the process and often didn't return email or calls.

About 3 weeks ago, I sent an email to the loan officer and her processor and they both bounced back to me.  I assumed it had been my error so I tried again - bounced back to me again!

Strange - VERY STRANGE!

It was late and I didn't want to call the loan officer but I did send her a text message letting her know the email wasn't working.  Her response "that's because i'm no longer with XYZ Mortgage".  WHAT?!?!?!

I asked her about this deal and she says "oh, it's staying at XYZ Mortgage".

She didn't give a contact at the mortgage company and turns out her processors were also no longer working there.  Thankfully the title company had a contact so we finally got a hold of someone who had taken over the file.

I finally got an email from the loan officer last week proudly announcing that she was now with "ABC Mortgage".  You would think a loan officer would let the people involved in active deals know if they were going to change companies.

We finally got that deal closed today.

After closing I sat down to send an email to a loan officer on another deal i'm working on only to get an "Out of Office" Autoreply message.  The buyer called soon after - turns out the loan officer is no longer with his company either.  I swear, he was there yesterday!  Once again, loan officer gone in the blink of an eye.

 

That's 2 vanishing loan officers this month.  What's going on?

If you or someone you know would like information about buying, selling, or renting a home in Prince George's, Montgomery,  Charles, Calvert, Anne Arundel, Howard, and/or Baltimore Counties please contact Dr. Stacey-Ann Baugh of Century 21 New Millennium.

 

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Dr. Stacey-Ann Baugh

Century 21 New Millennium

www.LiveinPGCounty.com

staceyannbaugh@gmail.com

240-481-3565 (C)

202-546-0055 (O)

 

FINALLY!  A DOCTOR WHO MAKES HOUSE-CALLS!

 

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Comment balloon 5 commentsDr. Stacey-Ann Baugh • April 18 2012 06:34PM

Comments

The odds aren't in your favor. I think the way the first loan officer handled things is extremely unprofessional and I don't care which company he or she now works for, I wouldn't work with this person again.

Posted by Debbie Laity, Your Real Estate Resource for Delta County, CO (Cedaredge Land Company) over 6 years ago

Another perfectly great example(s) of why I am so thrilled when the buyer selects one of our preferred lenders that we have worked with for years! Hope this was just a freaky thing for you, girl!

Posted by Joni Bailey, Your Huntsville / Lake Livingston Area REALTOR® (Berkshire Hathaway Home Services - Anderson Properties) over 6 years ago

Incredible isn't it!  Have not had that happen --- yet!

Posted by Teresa Cooper, SC Lowcountry - Charleston, Dorchester, Berkeley (Home Solution Real Estate Services) over 6 years ago

Stacey, You were missed at the meetup!

I am still here and available!  I am so sorry you and your clients are dealing with this stuff.  Even when my last company shut down unexpectedly, I made sure to contact every realtor and client we were dealing with to let them know and ensure they were transferred to someone who could help, it's just the right thing to do!  Strange is the word!  Hope you are able to have smooth transactions from here on out!

Maryland Mortgage Mama

Posted by Bridget "Mortgage Mama" McGee, Maryland Mortgage Mama NMLS#196068 (Corridor Mortgage Group 410-960-2061) over 6 years ago

Debbie - Definteily handled in an unprofessional manner

Joni - I agree.  Sad thing is this loan officer is someone that came highly recommended

Teresa - hopefully it won't ever happen to you

Bridget - I can't tell you how many times I said "this would never happen with Bridget!"

Posted by Dr. Stacey-Ann Baugh, A doctor who makes house calls. (Century 21 New Millennium) over 6 years ago

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